Deliveries

Updated 14 10 2020

Delivery and freight charges

Our chosen methods of shipping  Australia Post and Courier Services. We find their service to be generally well priced, quick, and reliable. We hope that you will be happy with their service as well, however if you do have any concerns please contact us.

Delivery charges are based on the final weight and size of the parcel they are added at the later stage of the ordering process.

Once you have entered your address details our link to Australia Post will calculate the postage for you.We do not charge a handling fee.

Delivery Time

For local orders within Australia postage usually takes approximately 3 working days for deliver, however they can take up to 10 working days.

For overseas orders, please allow up to 20 working days from when you place your order for delivery. Most delivery times are under 10 days.

Goods out of stock

If we are unable to supply the goods immediately we will contact you with details of expected delay and endeavour to deliver as soon as the stock becomes available from our supplier.

In general, most out of stock items come in within a week.

Missing Parcels

Unfortunately, once in a while a parcel goes missing. This is rare but unavoidable. In these circumstances one of two things can happen:

If you have given “authority to leave” we will not replace your items as it is out of our hands.

The exceptions to these rules are on very small parcels as they are automatically “authority to leave”, these will be replaced if required.

Australia Post + Coronavirus

Please see our FAQs page in home to find all the updated information regarding coronavirus impacts on our business and delays.

International Post is now open again in australia, however letter sized items must be sent as a parcel to include tracking and insurance. Please see our FAQs Page for more relevant information regarding australia post covid-19 impacts and services. 

If you are sending for christmas there are changes you need to be aware of.

FAQ’s Delivery And Freight Charges During

The Covid-19 Pandemic + Christmas Periods!

We now use a combination of Australia Post and Courier Services to enable us to get the best price available for our customers. We hope that you will be happy with their service as well, however if you do have any concerns please contact us.

Delivery charges are now set amounts and are added at the later stage of the ordering process. Through your choice of delivery at the checkout.

We have made these changes as Australia Post now charge differently. The charges are now based on size of parcel as well as weight. Australia Post update their charges every July each year.

Once you have entered your address details our link in the shopping cart will calculate the postage for you. We do not charge handling fees.

Letter sized objects purchased will not have tracking included with standard delivery, their are changes to overseas letter sized mail further down which you will need information on so please read further on.

Express: Due to changes within Australia Post we can now only offer express delivery on parcels, just choose this option at the checkout. As we are rural based please allow an extra 1 - 2 business days for delivery.

Please ensure that you have added your correct address for delivery, Caszs Country Crafts is not responsible for delivery and lost packages should you put the wrong information in online, it is the customers responsibility to make sure the delivery address is correct at the time of your purchase.

Delivery Times: For local orders within Australia postage usually takes approximately 3 working days for deliver within major cities, however they can take up to 14 working days at the moment due to boarder closures, and government regulation with air freight due to the coronavirus pandemic.

For overseas orders, please allow up to 20 to 30 working days from when you place your order for delivery.

Missing Parcels

Unfortunately, once in a while a parcel goes missing. This is rare but unavoidable. In these circumstances one of two things can happen:

If you have given “authority to leave” we will not replace your items as it is out of our hands.

If you have opted for insurance on your parcel your order will be replaced. We ask you to keep a copy of your receipt of purchase & tracking numbers.

If your parcel hasn’t arrived or is late please contact the shipping agent before contacting us.

Delivery Times

For local orders within Australia postage usually takes approximately 3 working days for deliver, however they can take up to 10 working days.

 Air Freight is currently being regulated by the government world-wide due to the coronavirus pandemic.

For overseas orders, please allow up to 20 to 30 working days from when you place your order for delivery. Due to air freight delivery only operating on a small scale worldwide.

NOTE: Letter sized mail during covi-19 can only be sent oversea as a parcel! Not as a letter.

Insurance: (Defiantly read this please)

Standard Packaging: Tracking is included on all parcels but not goods in a small letter sized envelope. Insurance is included for the first $100 value anything after that you need to pay for at the checkout process.

Standard & Express Post Parcels:

Tracking is sent with all standard and express post parcels, it does not include tracking on standard letter sized deliveries though.

Australia post can be used for parcelling up to 20 kilos in weight and up to 1 meter high.SOme sizes need to be sent buy courier though, our local post office decides on weather or not to accept an item.

Insurance is added for the first $100 value of your delivery.

If you have purchased items over that $100 value it is recommended to insure your parcel to the value of your order.

You can add the insured amount during the checkout process.

Example =  $260.45 order you would add insurance to the value of $261 to your delivery costs, that way if your parcel is lost you will receive the cost of the order back from Australia post.

NOTE: Caszs Country Crafts is not responsible for replacing the cost of your order if you have a lost parcel, you need to contact australia post.

You will need to contact Australia post with your copy of your checkout receipt to obtain the insurance compensation, I do though hold a copy of the tracking number here till I know you have received your parcel!  If your goods are over the $100 limit cover I recommend you add insurance to your order!

Once your parcel is delivered the proof of postage is destroyed a week later.

NOTE: As most companies do not provide proof of purchase receipts I have decided to include this service to you for being a valued customer, how ever most times your receipt of purchase and your tracking number are normally enough. How ever due to coronavirus pandemic and scammers I have decided to include holding the postage receipts for you should you require them due to a lost or damaged parcel. I do not hold them permanently though.

Should you require proof of purchase I can email this to wherever Australia post would like it sent, for your compensation for insurance purposes should your parcel go missing or arrive damaged. How ever after delivery I only hold the proof of postage receipt for a week.

So, if you need me to take it to Australia post  

contact me with in 1 -2 of receiving your parcel.

Overseas Deliveries:

Overseas are again open here in Australia. So, goods can once again be shipped overseas  again from Australia to overseas destinations.

Smaller mail though that is letter sized must be sent as a parcel this year for 2020. So, if you see a slightly higher charge that is why, all parcels under 500 grams are now sent as a parcel and to Australia posts terms and conditions. This is due to the pandemic and government regulations with mail going out of the country during the pandemic.

Signature Deliveries:

Please note due to covid-19 signatures are no longer completed with sent parcel’s please note Australia posts policy on signatures and delivery a copy of the paragraph

To minimise the risk of contracting or spreading coronavirus, parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

Whether a driver or postie delivers to the door or a customer goes into their local Post Office to collect a parcel, a staff member will ask and record the customer’s name and acknowledge delivery in our system.

The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.

Australia post delivery, tracking + Insurance 

Australia post + Letters